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SHPBest Superior

AT Home Care Hospice has earned the 2021 SHPBestTM “Superior Performer” Caregiver Satisfaction Award

AT Home Care Hospice has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall caregiver and family satisfaction score that ranked in the top 20% of all eligible SHP clients for the 2021 calendar year.

The annual SHPBest™ award program was created to acknowledge hospice providers that consistently provide high quality service to families and caregivers of patients receiving hospice care. The 2021 award recipients were determined by reviewing and ranking the overall CAHPS Hospice survey satisfaction score for more than 1,000 hospice providers. With one of the largest CAHPS Hospice benchmarks in the nation, SHP is in a unique position to identify and recognize organizations that have made family and caregiver satisfaction satisfaction a priority and have been rewarded for their efforts with high marks on the CAHPS Hospice survey.

“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients”, said Rob Paulsson, President of SHP.

We are truly humbled by this honor and are so grateful for our incredible team of hospice professionals who made this possible. Our patients and their families are our top priority, and we will always continue to strive to provide them with the highest quality care possible.

Read more about the SHPBest awards program, including methodology and award recipient lists at https://www.shpdata.com/hospice/shpbest-cahps-hospice/.

About AT Home Care Hospice

AT Home Care Hospice is a true partner in hospice care. We use a team approach to assure continuity of care throughout the hospice process. We will tailor an experienced team to meet your individual needs and deliver a personalized, focused care plan. Many families find themselves looking for answers to important questions and making challenging decisions every day. This is not something anyone should have to go through alone. AT Home Care Hospice is there to help families when they need it most.

About Strategic Healthcare Programs (SHP)

Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.

National Volunteer Month

Volunteers are an essential part of the hospice care team. The difference they make for our patients and their families is immeasurable. Whether it’s through direct care or administrative work behind the scenes, there are countless ways a hospice volunteer can help.

We are beyond grateful for the incredible people who volunteer their time and talents to make a positive difference in our patients’ lives. In honor of National Volunteer Month, we’d like to recognize just a few of them. We asked our volunteers to share what made them decide to be a hospice volunteer and what they find most rewarding about their experience.

Dennis

Hospice of the Midwest Volunteer – We Honor Veterans Program

Dennis

“On September 10, 2018, Mr. Kelly Gafkjen, Chaplain, Hospice of the Midwest, was a guest speaker at our Urbandale-Johnston Veterans of Foreign Wars monthly meeting. Kelly was on a mission seeking veterans to talk to veterans in local hospice care in their homes or hospice facilities.  Many veterans in hospice would like to share their life and military experiences, but feel only a fellow veteran can associate with their feelings. At the conclusion of his presentation, Kelly asked that we consider volunteering, receive some minimal training, and agree to talk to veterans who are seeking fellow veterans to talk to.  After our meeting concluded, a number of us discussed the information presented by Kelly, and three of us thought this was right in line with our VFW mission of “Veterans helping Veterans”.  Contact was made with Kelley and the three of us started our training at the Fall Training Session September 27, 2018 , conducted by Kelley and Taylor Schneider.  By the end of October we had finished our training and were waiting for our first assigned veteran. Under the guidance of Taylor I was introduced to my first veteran during a pinning ceremony on November, 30, 2018.  Since then I have had the privilege of meeting and sharing both civilian  and military experiences with 9 veterans of WW II, Korea, Vietnam and the Cold War eras.  Every veteran, whether Army, Air Force, Navy or Marine, were all comrades and had their own unique and fascinating stories to tell. Some sad, some humorous, but all seemed willing to share with enthusiasm. I so much enjoyed visiting with these men, and I only hope they felt the  same comradery that I felt while in their presence.  I will miss these veterans but look forward to meeting my next comrade.”

Kendall and Ashley

Premier Hospice Volunteers

Kendall and Ashley

“Kendall and I (Ashley) love volunteering for Premier Hospice! We started in 2019 and volunteer weekly. Kendall states that he enjoys working in an office setting and learning new skills. I have been working with Kendall through the Medicaid Waiver program for almost 5 years. Seeing Kendall get to experience a work-type setting and learn new skills has been very rewarding. Nikki is a lot of fun to work with and always makes us feel appreciated!”

Arav and Anishka

Grane Hospice Volunteers

Arav and Anishka

“We started volunteering for a local hospice during the pandemic (2020). We stumbled upon the opportunity from an email our mom received asking for donations of homemade casseroles and cards for hospice patients and their families. At first, it started by making occasional cards and casseroles, and then it turned into a routine every other week activity. This evolved into helping other hospices including including Grane Hospice. We have made homemade cards and even have given a virtual concert for the patients at Grane Hospice. We feel grateful to be able to give back to others in need even during a worldwide pandemic. It shows no matter what the circumstances, we can help others in our community. All this volunteer work has inspired us to create our own non-profit group called Rays of Sunshine, benefiting local hospices. We hope to expand and help even more local hospices in the future.”

Daniel

CompassionCare Hospice Volunteer

Daniel

“Coming from a family where both parents were in the medical field, I have had an interest in medicine ever since I can remember. In the pursuit of getting involved with medical volunteering opportunities, I wanted to commit to something that would provide meaningful experiences in vulnerable people’s lives, as well as my own. Although my patients’ physical bodies are failing them, they still have great wisdom to impart when given the chance to share and be heard. Many times, I leave the local assisted living facility with an enlightened perspective that I believe will serve me well in the career I am aspiring to have. From hearing first-person stories of World War II experiences to celebrating 96 years of living, there is always a window for valuable learning opportunities when I have the chance to spend time with these folks whom I now consider my friends.”

Joan

AT Home Care and Hospice Volunteer

Joan

“I Prayed about being a Hospice Volunteer and this is how the Lord is using My ability as a Hairdresser, to bring Comfort and Joy to the Patients. The most rewarding aspect is seeing the Happiness in the Faces of the Patients and their Families. Working with Them is a Blessing to Me.”

Virginia and Flynn

Grane Hospice Volunteers

“Being a hospice volunteer is about having a passion and love for helping others. No, I don’t physically help them but the most rewarding part about volunteering with my dog, Flynn, is seeing the joy it brings to residents. Residents look forward to our visits and remember us from week to week, allowing special connections to be made. I’m thankful for the opportunity Flynn and I have to give our time and make people smile.”

Kennedi and Ernest

Hospice of North Alabama Volunteers

Kennedi and Ernest

Kennedi and Ernest – graduate level social work students with Alabama A&M University and the University of Alabama – are student volunteers with Hospice of North Alabama in Huntsville. They sit with patients to provide caregiver respite. Hospice volunteer work allows students to garner a strong understanding of how social workers broker services within a healthcare agency as well as how to coordinate with various other healthcare and social service agencies.

Ernest states “I have learned that the process of dying and bereavement is as diverse as the families we serve. The first step of serving this population is engaging the patient and/or caregivers on what they want this time in their lives to be like—no two answers are the same.”

Along with the home environment, they also work with residential care communities to provide comfort and support. This gives them experience working with diverse community types and medical care needs.

Kennedi states “The things I’ve learned while interning at Hospice of North Alabama have prepared me to be a more caring and competent social worker. The compassion and kindness that HNA shows to the patients has been extended to me from the very beginning, and I’m so grateful. This has been the greatest experience of service I have committed myself to.” Ernest agrees, adding: “Knowing that you have provided support to a patient and/or their family in this transition period is rewarding. Establishing the trust that fosters comfort and emotional resiliency is an experience that will give volunteers a unique understanding of how health care best serves patients in all life stages.”

Choi-ha

Premier Hospice Volunteer

“My internship and volunteering experience with Premier Hospice was meaningful and fulfilled my longstanding desire of working with end-of-life services to clients and their families. 

I enjoyed working with a well-resourced team that included a chaplain, bereavement coordinator, social workers, liaisons, nurses, a doctor, and a volunteer coordinator. Each of them brought to bear their own particular skillset, and we all collaborated to make our clients’ end of life as comfortable and dignified as possible. 

Besides teamwork, I enjoyed, I enjoyed visiting with my client once a week. My primary role was to support and strengthen the care providers so that they might function better.

I also enjoyed supporting other team members by making caring calls to clients or their families. It was amazing how much comfort and reassurance I could bring to them through the calling service. My participation in the online bereavement group was my gain in the understanding and knowledge of the process in group work, particularly for grieving families. 

Through my time with Premier Hospice, I have grown to better appreciate the important role of leadership in the hospice setting. The internship was profitable to my professional growth and development.”

Katie

Premier Hospice Volunteer

Katie

“I volunteer with hospice to facilitate new transitions. In January 2020, I completed the training to become an End-of-Life Doula in New York City. In my move to Indianapolis, it was important for me to find a strong hospice program where I could be actively involved in the moments of life and death with others.

I volunteer because dying is an important cycle in every community. It is never easy to participate in the dying process, it pulls at every piece of your being. But there is nothing more rewarding than helping a patient or caregiver smile again while recalling a significant life moment. There is nothing more rewarding when the world feels burdensome, to help others find peace even for a single second.”

Thank You, Volunteers!

Thank you to these incredible individuals – and to all the volunteers on our team – for all you do for our patients and their families. You are amazing!

Interested in learning more about volunteer opportunities at AT Home Care? We’d love to have you on our team! Learn more and apply here.

banner that reads 'What Black History Month Means to Me' alongside portrait of Angelique

What Black History Month Means to Me

By: Angelique Riley

Meet Angelique

My name is Angelique Riley, and I have been at Grane Hospice Care, King of Prussia (an Abode Healthcare and BrightSpring Health Services company), for a little over two and a half years. I joined Grane after spending twenty years managing Life Enrichment in Continuing Care Retirement Centers. I found Life Enrichment rewarding, but it was time to hang up that hat and move on to another venture.

I chose to work in Hospice Care to share my natural gift of helping people during the most difficult time of their lives. I take pride in sharing compassion, support, and a great deal of care with our patients. It is a great honor to be spotlighted in our employee newsletter, and to share what Black History Month means to me.

What Black History Month Means to Angelique

Black History Month is an annual observance originating in the United States, where it is also known as African American History Month. It began as a way of remembering important people and events in the history of the African diaspora. Now that you have the Wikipedia definition of Black History Month; let me tell you what Black History Month really means…

Black History cannot be contained or limited to a single month. I grew up in a family where we honored and embraced our heritage year-round. My siblings and I were educated by our father on the rich history of African Americans. He taught us about inventors, writers, educators, musicians, and other notable Black figures.

It was important to my father that we had knowledge of our own history. We grew up as military children and were exposed to many different cultures and environments. My father prided himself in educating us on African American studies because he knew our schools and society, would more likely teach us an inaccurate version of our history, if they mentioned African Americans at all.

American schools teach students about Dr. Martin Luther King, Rosa Parks, and the enslavement of African American people in the US. Those are important topics to cover, but that barely scrapes the surface of African American contributions to our society. Sparse lesson plans fail to mention the large numbers of African American scientists, physicians, attorneys, and professors who have made huge contributions to American progress.

A Personal Story

A quick funny story: When I was in World History Class my junior year in High School in Lawton, Oklahoma, the teacher presented a lecture about religion in the African American community. I remember cringing in my seat, my spirit stirred with frustration because the lesson was filled with errors about my history and my culture. I could not remain silent.

Each time that the teacher mispronounced a name, gave an inaccurate date, or worse, attributed an accomplishment to the wrong person, I spoke up and corrected him. After I contradicted him four or five times, the teacher grew so frustrated that he shouted,

DO YOU WANT TO TEACH THE CLASS?”. I rose to my feet and said, “Yes, I do”.

It did not end well for me that day. I was sent to the office immediately and punished with an In-House Suspension. Despite the repercussions, I never regretted what I did.

My experience confirmed my father’s prediction that the school was not going to teach the proper information on African American History. Since my father took the time to teach me, I knew my history and had the conviction to share it with my peers.

I shared this story to illustrate the importance of teaching African American History and embracing it as an ongoing celebration in the African American Community. I am grateful to see schools, businesses and the community recognize Black History.

Black Is Love

The month of February is a time to honor our ancestors and their hidden or overlooked contributions. It is also a time to reflect on the work still to be done.

Black History Month is a reminder that Black Is Love. I love being an African American woman and getting to reflect with others who are also proud to be African American. Black History Month is an invitation for others to join in the ongoing celebration of black excellence. It is unity in its highest form.

What Hispanic Heritage Means to Me

As the end of National Hispanic Heritage Month grows near, we are shining a spotlight on Director of Business Development, Nereida. We asked her what Hispanic heritage means to her. Thank you, Nereida, for sharing your story with us!

Nereida’s Story

Hispanic/Latin/LatinX heritage and culture, to me, means family.

I was raised with a large, loving family. Food, music, and family created a sense of warmth, love, and good times. At the center of it all, our matriarch, my Abuela Juana. She moved to the United States from Puerto Rico in the 60’s. She was always in the service of others. From being a social worker to a home health aide, she was love, selflessness, and caregiving exemplified.

I became a nurse because of her. After her stroke, I experienced first-hand the weight of not having advance care planning in place. 9 children, 46 grandchildren and 40 great-grandchildren had to come together to make decisions on her behalf.

After a long illness, she needed hospice. Seeing how hospice allowed us to be family and experiencing that gift, I was drawn to hospice after 19 years of nursing.

My passion, drive, advocacy, and love for hospice is fueled by the love for and from my Abuela. I am honored to carry on her legacy in the service of others while assisting people and families at a pivotal moment in their lives.

By: Patricia Hudak, RN and Chelsea Cassidy, LCSW 

Stephanie Meyer is a registered nurse and has been with AT Home Care since 2018.  Her nursing career began in 2003 as a Patient Care Technician in the hospital emergency room with Bon Secours Hospital.  Stephanie had a front row seat in this position to see how people were dying, and she knew it could be better.  Stephanie applied for several transfers within the hospital and was uncertain which unit she wanted to be on however she did know that she wanted the dying process to be different.  After speaking with her boss, she transitioned to a hospice RN Case Manager 14 years ago. Stephanie began educating the medical field and community on hospice and focusing on how people should have a dignified and peaceful death.  She has great compassion for quality of life and individuals experiencing a comfortable death. A hospice admission nurse is usually the first clinician that the patient or family will meet.  The patient or family will often have an initial conversation about hospice with a marketer or intake coordinator and once they are ready to be evaluated by a nurse for hospice criteria, the admission RN is sent to meet the patient.  There are three main factors to be considered when a patient is being admitted to hospice: (a) a doctor’s order for hospice evaluation and treatment needs to be obtained, (b) the patient needs to meet hospice criteria based on their terminal diagnosis, and (c) the patient/family needs to agree to the hospice philosophy and plan of care (Medicare). The admission nurse is the storyteller – they are collecting bits and pieces of a patient’s story and helping them see an option to transition from curative care to palliative care.  Stephanie takes each individual story and translates it into a beginning point of care for the entire hospice team. An admission nurse is collecting the medical, emotional, psychosocial, and spiritual aspects of a patients care.  Stephanie takes this personalized story and turns it into a picture that is not necessarily black or white but filled with parts of gray.
Stephanie beautifully stated, “The medical field, especially hospice, is not black or white.  It is often gray, and I have learned that gray is a very pretty color.”
Stephanie is very thorough in her evaluation and patient assessment.  During this time frame, she is providing education to the patient, family, and the facility staff if a patient resides in a facility.  Stephanie provides active listening which helps to build trust as this is often a big decision for a patient to make about their health. Part of Stephanie’s role includes completing hospice admission consent paperwork, educating on hospice, calling in medications and DME, and also obtaining approval from the Medical Director and the family if they are not present. Since COVID-19, many families are limited in being able to see their loved ones, especially in a facility. Stephanie often goes above and beyond to help connect the patient and family with one another. Non-admits can occur when the patient/family are not quite ready for comfort care.  Their mindset and goals are focused on curative treatments or aggressive options.  Families may be experiencing denial and see hospice as a last resort rather than the quality of life it can provide with pain management, physical, and psychosocial support. Alzheimer’s and dementia diagnosis is one of the top five admission diagnoses for hospice. Showing decline for hospice eligibility can be a challenge for the admission nurse.  Stephanie works closely with the Intake Department as they have the initial conversation with the patient/family and will obtain the necessary orders and medical information to determine a patient’s eligibility. Stephanie works a seven on / seven off shift Wednesday-Tuesday 9pm-7pm.  This allows her to complete multiple admissions throughout the day. Self-care can be a challenge for people, especially those that are working as a caregiver, such as a nurse.  Stephanie practices self-care by “wiping her feet at the door.”  She has promised herself to never sacrifice herself spiritually.  She remains mentally and emotionally prepared for each admission by being fully present in the moment.  When she ends her documentation and sends her report, she accepts her part is complete to the best of her ability. Stephanie is reliable, compassionate, genuine, and accountable.  She has served AT Home Care Hospice in numerous ways.  She courageously went out to take care of patients that were COVID positive without hesitation in the very beginning of the pandemic.  She voiced this is her calling, and when she became a nurse, it was in good times and even during unknown pandemic times.  She consistently shows up to work daily with a positive attitude and a heart to serve regardless of the circumstance.    A Music Therapy Case Study | Joshua Gilbert, MT-BC Throughout life, song can positively affect us both physically and emotionally. It influences bodily functions that we believe are beyond our control, such as heart rate, blood pressure and release of the body’s natural pain relief chemicals. Music therapy offers significant benefits for patients, caregivers and families. We offer it as part of our hospice services. In a case study conducted (by Joshua Gilbert) on the impact of music therapy over a four-month period, with an older adult in hospice care, results exhibited significant signs of improvement in the following categories: Through involvement in music-based interventions, these improvements allowed the patient to benefit from music therapy during hospice care. The patient often smiled, laughed and made positive comments about the music. After participating in deep breathing exercises and harmonica playing, the patient’s breathing became deeper and less labored. Additionally, the patient developed increased confidence in improvising harmonica music, and more open about expressing her emotions surrounding death. Despite patient status or level of consciousness, music therapists can console and comfort them through music. Research has shown hearing is the last outside sensation that registers with a dying patient. Let us help your loved one make this experience more soothing. To read the full case study, please click here.AT Home Care & Hospice is celebrating nurses during the month of May! Meet Stephany and learn about her passion for nursing as she describes her path to hospice nursing. “It started when I was young; my father was the Chief Orthopedic Technician at Richmond Memorial Hospital (the old one on Westwood Ave). I would go to the hospital with him when he was called in and sit with the nurses at the nurse’s station or go with him to see a couple patients (he of course asked them first). I watched him put casts and halos on patients and adjust traction on some, so I always knew I wanted to do something to help people.
At first, my circumstances didn’t allow me to pursue a nursing career. Then, I began working my way towards my Associates Degree for my RN. At first, I worked in a hospital, and loved the people I worked with on nights. Eventually, the night shift interfered with other parts of my life, so I became a RN/CM at a home health company, shortly after I transferred to their Richmond location, and eventually made my way to ATHC. I finally made the decision that I needed a change and have loved the people I work at ATHC ever since. They have been so supportive and mentoring on how to do things that I had not done before; it has been amazing! Although I am sitting in a home office right now, I know that my job is essential in order to make sure each patient under my team is taken care of to the best of our ability. I miss seeing patients at times; seeing how they look at you when they are feeling sick or when you are there to brighten their day by being someone to talk to. Teaching patients how they can better take care of themselves and make themselves feel better is what it’s all about! It’s all worth it when one patient tells you that you’re a life saver, or just thanks you and smiles at you. Now, I love receiving those same phone calls and letters from patients about my team members!”
Volunteers are an essential part of a hospice team, participating in roles from directly interacting with patients to helping with fundraising efforts. Hospice volunteers often describe their work as purposeful, validating, and meaningful. Hospice volunteers are at the heart of every hospice operation and are valued greatly.

How Hospice Volunteers Serve

Supporting Patients This is a huge part of what hospice volunteers do. These tasks can include: visiting with patients, reading, taking walks, helping communicate for patients, bringing in therapeutic items, or supervising therapeutic visits. This list is not all-encompassing, and volunteers can do so much more for the patients they work with. Comforting Family Members Volunteers can do anything from listening to family members, sitting with them, or helping them with simple tasks like running errands or taking care of family pets. They are also able to help family members have some time alone by sitting with patients while family members take a nap or walk. Fundraising and Administrative Work Volunteers can also help hospice organizations by using their skills in the office with administrative duties. Fundraising efforts can include helping with mailings, contacting donors, facilitating events or writing thank-you letters. Special Skills and Interests In addition to everything listed above, each volunteer has their own set of skills or interests that could be of use to the hospice they are volunteering for. This could include skills such as: landscaping, musicians, barbers, notaries, sewing, etc. If you feel that your local hospice could benefit from a skill you enjoy, reach out!   If you or someone you know is interested in volunteering with AT Home Care Hospice, please reach out by contacting one of our offices near you today.

Grieving for loved ones who are experiencing a life-limiting illness is natural for families and friends. This process can often begin before death occurs. AT Home Health & Hospice Care Bereavement Services are available for those who are coping with losing a loved one. Our staff is committed to working closely with families who are working through the grieving process. Our services include: Our support is available to families for up to 13 months following the loss of a loved one. We also host monthly support group sessions at our AT Home Health & Hospice Care locations. Support groups offer families and friends a platform to share their experience with others in the community who are facing similar situations. Our services don’t stop once your loved one has passed. We are committed to helping families and friends of patients even after they are gone. Please contact us for more information about our Bereavement Services. HomeCare Elite has recognized AT Home Care Williamsburg as a top-performing home health agency for 2018. HomeCare Elite is a compilation of U.S. Medicaid- certified home health agencies annually reviewed by ABILITY and DecisionHealth. The review is conducted using public information evaluating overall performance in quality outcomes, best practices, consistent improvement, and financial health. Recognition is given to the top 25% ranks home health agencies and further to highlight the top 100 and 500 agencies. HomeCare Elite is unique in a way that it is the only performance recognition of its kind in the home health industry. Thanks to the AT Home Care Williamsburg team for their continual hard work and dedication to improving the lives of others. Also, thanks to all the families that entrust AT Home Care to provide the care needed for their loved ones. Our team is humbled to be recognized with this prestigious award and hope to continually exceed expectations as the new year arrives. To find out how AT Home Care services can benefit you or your loved one, please contact us.

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